Strategies for Improving Effective Listening Skills

Written By Jennifer Perez, Psy.D

Responsive Listening Techniques

PASSIVE LISTENING

MIRRORING

ACCEPTING PRAISE

SUMMARIZING

ENCOURAGING EVALUATION

CLARIFICATION

DECODING

Tips on Improving Communication

MANAGE YOUR STRESS REACTIONS

UNDERSTAND YOUR BEHAVIORAL STYLE

UNDERSTAND BEHAVIORAL STYLES OF OTHERS

TARGET YOUR COMMUNICATIONS

TUNE-IN TO SHOW YOU CARE

RESPOND APPROPRIATELY TO OTHER’S REQUESTS

LEARN TO EXPRESS YOUR NEEDS CONSTRUCTIVELY

LEARN TO STEP ON SOMEONE’S SHOES WITHOUT RUINING YOUR SHINE

5 STEPS TO GOOD COMMUNICATION

STEP 1. Make certain that your message is clear, explicit, and precise.
STEP 2. Repeat your message when necessary.
STEP 3. Get feedback from receiver.
STEP 4. Follow the message — “My instructions were complicated. Will you summarize the major points?”
STEP 5. Observe receivers facial expressions and body language.

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Jennifer Perez, Psy.D

Dr. Jennifer Perez, Psy.D, is a Licensed Clinical Psychologist with nearly 20 years of experience helping children, adolescents, adults, and families navigate life’s challenges with confidence and resilience.

She earned her Doctorate in Clinical Psychology (Psy.D.) from Widener University in 2007 and is the owner of CEPD Psychological Services, a multidisciplinary group practice in Yardley, Pennsylvania.

Dr. Perez is known for her warm, collaborative, and highly personalized approach to treatment. She believes that meaningful change begins with a strong therapeutic relationship built on trust, compassion, and respect. By combining evidence-based interventions with genuine human connection, she creates a supportive environment where clients feel safe to explore difficult emotions, overcome obstacles, and build lasting emotional wellness.

Her clinical expertise includes ADHD, anxiety disorders, depression, trauma, behavioral concerns, executive functioning difficulties, parenting challenges, life transitions, and relationship concerns. She works with clients across the lifespan, tailoring treatment to each individual’s strengths, goals, and unique experiences.

In addition to psychotherapy, Dr. Perez has extensive experience conducting comprehensive psychological evaluations, including ADHD assessments, autism evaluations, psychoeducational testing, personality assessments, diagnostic clarification, and evaluations for educational and occupational purposes.

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