Strategies for Improving Effective Listening Skills

May 13

Written By Jenn Perez

Responsive Listening Techniques

PASSIVE LISTENING

MIRRORING

ACCEPTING PRAISE

SUMMARIZING

ENCOURAGING EVALUATION

CLARIFICATION

DECODING

Tips on Improving Communication

MANAGE YOUR STRESS REACTIONS

UNDERSTAND YOUR BEHAVIORAL STYLE

UNDERSTAND BEHAVIORAL STYLES OF OTHERS

TARGET YOUR COMMUNICATIONS

TUNE-IN TO SHOW YOU CARE

RESPOND APPROPRIATELY TO OTHER’S REQUESTS

LEARN TO EXPRESS YOUR NEEDS CONSTRUCTIVELY

LEARN TO STEP ON SOMEONE’S SHOES WITHOUT RUINING YOUR SHINE

5 STEPS TO GOOD COMMUNICATION

STEP 1. Make certain that your message is clear, explicit, and precise.
STEP 2. Repeat your message when necessary.
STEP 3. Get feedback from receiver.
STEP 4. Follow the message — “My instructions were complicated. Will you summarize the major points?”
STEP 5. Observe receivers facial expressions and body language.